I am pleased to be able to share with you our experiences since partnering with Medical Mart. We chose Medical Mart as our preferred vendor for nursing supplies. Since that time, we have continued to expand our partnership with Medical Mart.
Typically change is not easy. Admittedly, many of us were nervous with the idea of changing preferred vendors, especially given our longstanding partnership with our previous vendor, however the transition to Medical Mart was very easy and well supported by the entire team at Medical Mart. Medical Mart reps worked very closely with our corporate office and each of our homes, to ensure a smooth and seamless transition free of any interruption of services of any kind. The support and commitment to customer service and end user satisfaction continued after the transition and remains evident in our ongoing interactions between the Medical Mart team and our long term care homes.
Ordering has been simplified with the introduction of the online ordering system which has proven to be both effective and efficient. We recently conducted our annual business review with the vendor, and were extremely pleased with the feedback provided by our homes with respect to Medical Mart. In preparing for this meeting, we conducted a satisfaction survey with our homes. Our homes praised the overall customer support, responsiveness and accuracy of orders received.— David Jarlette
President, Jarlette Health Services
We have been a customer of Medical Mart for over 20 years now and the service we receive from their staff exceeds our expectations. Their people continually work with our team to improve our business processes. Medical Mart’s expertise and ability to consistently deliver the products we need in a timely manner, helps our staff focus on the patients we serve. We look forward to the continued success of our business relationship!
Sincerely,— Robert S. Patterson
M.D., FRCSC, FACS
It is with pleasure I am able to comment on the strong and highly successful relationship we have enjoyed with Medical Mart. Since the inception of our Medical Mart Program, we have experienced a commitment to service from Medical Mart that has had a very positive impact on our support services. Medical Mart’s attention to detail and their ability to meet our hospital’s needs has resulted in a very successful partnership.
Should you have any further questions please feel free to contact me.— Ron Jamieson
Director, Materials Management, The Scarborough Hospital