AODA Multi-Year Plan

Providing Equal Opportunities to Those with Disabilities

Medical Mart Supplies Limited (MEDICAL MART) has been providing exceptional service and quality medical products to the Canadian health care industry for over 30 years. MEDICAL MART is more than just a distribution company: we deliver innovative solutions for today’s leading health care providers. MEDICAL MART is committed to comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) to ensure that all customers, employees and prospective employees have equal access to all of our services.

This accessibility plan will be carried out from 2014 – 2021. It outlines the policies and actions that MEDICAL MART will put in place to improve opportunities for people with disabilities.


Disability (as defined by the Ontario Human Rights Code): Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

  1. A condition of mental impairment or a developmental disability,
  2. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using 
symbols or spoken language,
  3. A mental disorder, or
  4. An injury or disability for which benefits were claimed or received under the insurance plan established 
under the Workplace Safety and Insurance Act, 1997.

Barrier: A barrier is anything that keeps individuals with a disability from fully participating in all aspects of society because of their disability. These barriers can be attitudinal, architectural/structural, technological, or systemic.

Statement of Commitment

MEDICAL MART is committed to ensuring accessibility for all. Due to our participation in the healthcare market, we understand the diverse needs of others, and we believe that those with disabilities should not be limited or restricted from accessing our services or gaining employment with us. MEDICAL MART believes in equal consideration and opportunity for all, and we are interested in treating all people in a way that allows them to maintain their dignity and independence.

It is our hope that the accessibility policies set forth in this document will help remove barriers at MEDICAL MART, as per the requirements set forth by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Accessibility Plan and Policies

It is MEDICAL MART’s intention to adhere to the following schedule and policies for accessibility developments:

Date of Completion Accessibility Policy
Already in place as of January 1st, 2013

Currently, MEDICAL MART adheres to the Customer Service Standard of the AODA legislation. New employees partake in a webinar and written test to ensure that they have a good understanding of the needs of customers with disabilities. MEDICAL MART will continue this practice indefinitely.

As well, at this point, MEDICAL MART can provide customers, clients or employees with emergency information (i.e. fire exit procedure) in a format that takes into account the person’s disability. Requests for this information should be made in advance of need, as the timeframe attached to the formatting process may vary depending on the media, complexity and number of documents to be converted.

January 1st, 2014

MEDICAL MART will make this accessibility plan and these policies available to the public by this date. We will re-evaluate this plan and make necessary adjustments every five years.

As well, MEDICAL MART will be ensuring that our new website will conform with WCAG 2.0, Level A, which is an internationally accepted standard for web accessibility developed by the World Wide Web Consortium (W3C), an international team of experts.

January 1st, 2015

MEDICAL MART will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and the Human Rights Code. Current employees will be asked to participate in an informative webinar and written test between June and August 2014.  For all new employees, this training will be combined with the Customer Service Training, which they will be asked to complete as soon as they commence working here.

Also by this date, MEDICAL MART will ensure that employees and customers are able to send feedback regarding our accessibility policies in a format most acceptable to them. Contact information will be made available for multiple platforms, and responses will be given in a timely manner to all questions and concerns received.

January 1st, 2016

MEDICAL MART will be reaffirming our commitment to fair and accessible employment practices. Any job openings posted on our website will state our commitment to equal employment opportunities, and confirm that we are willing to accommodate those who may need to be accommodated.

Our Human Resources department will actively work with management to ensure that return-to-work accommodations are made for any employee who is absent from work due to disability.

We will continue to re-assess accessibility at our office and retail store by sending out an employee survey on an annual basis. We will use the opinions our employees express in this anonymous survey to help find weaknesses in our current accessibility plans, and work to improve them.

We will communicate all of these efforts to employees and prospective employees on our website, on in-office bulletin boards and for new employees, in their contracts. We will also make any and all information available in any format an employee or prospective employee requests due to their disability.

January 1st, 2019

MEDICAL MART will re-asses and evaluate our progress with this plan, and make changes or adjustments as necessary.

This process will occur again in five years, and every five years after that, indefinitely.

January 1st, 2021 MEDICAL MART will make further updates on our website to conform to WCAG 2.0, Level AA.


Contact Information

For more information about this plan or the policies contained herein, or questions related to accessibility at MEDICAL MART, please contact:

Erin Foster, HR Generalist
6200 Cantay Road Mississauga, Ontario L5R 3Y9
• Phone: 905-624-6200 ext. 267 • 
Fax: 905-624-7006 • 


Accessibility for Ontarians with Disabilities Act, 2005 429/07

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